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Our Terms Shape How Your Account Works

When you open an account on situs tokyobola, you're agreeing to the rules that keep your deposits safe, your withdrawals verified, and your gameplay fair.

Account creation and verificationDeposit and withdrawal flowGame and bet rules
situs tokyobola Our Terms Shape How Your Account Works
REACH OUR TEAM

How to Contact Us About Terms Questions

Our support team is available to clarify any part of these terms or help with account and policy issues. Reach us through live chat, email or WhatsApp during our support hours. If you're in Medan or Bandung, your local timezone is supported in our daily coverage.

Team online

Live Chat

Open the chat widget on any page. Available 08:00 to 23:00 Indonesia time, seven days a week. Response time under 3 minutes during peak hours.

Email Support

Send your question to [email protected]. We reply within 24 hours. Include your account username and a description of your issue.

WhatsApp

Message us directly for quick clarification. Available 10:00 to 21:00 most days. Useful for account access or withdrawal questions.

HOW WE PROTECT YOU

Security, Data and Account Integrity

Our terms commit to handling your data safely and your account with integrity. We encrypt all login credentials and payment information using industry-standard TLS protocols.

Account Security

Password encryption, two-factor authentication optional, session tracking. Login attempts are logged. Suspicious activity triggers a verification email within seconds.

Payment Data Protection

DANA, OVO, GoPay and QRIS credentials are never stored on our servers. Deposits are routed through certified payment gateways with PCI compliance.

Withdrawal Verification

Large payouts require identity confirmation before processing. We match your withdrawal method to your deposit history to prevent fraud.

Data Retention

We keep transaction records for three years per local finance law. Account data is deleted 180 days after closure unless a dispute is pending.

Your Rights

Request your data anytime via email. You can update your contact details, payment method or close your account without penalty. Changes take effect within 24 hours.

Contact for Requests

Email [email protected] with subject 'Data Request' or 'Account Closure'. Include your username. We respond within 48 hours with next steps.

What Players Ask About Our Terms

Click 'Forgot Password' on the login page. We'll send a reset link to your registered email within two minutes. Click the link, create a new password, and log back in. If you don't receive the email, check spam or contact live chat and we'll resend it.

Yes. Go to your Wallet settings and add a new payment method. DANA, OVO, GoPay and QRIS are always available. You can deposit from one method and request a withdrawal to another, but we process payouts to the method you last deposited from for security.

Most withdrawals to DANA, OVO, GoPay and QRIS clear within 15 minutes after verification. Large payouts may require ID confirmation, which takes 24 hours. Bank transfers process within 1–2 business days. You'll see a confirmation email as soon as the payout leaves our system.

Minimum deposit is Rp 50,000 across all payment methods. Maximum daily withdrawal is Rp 50,000,000 without ID verification, and Rp 150,000,000 with verification. Deposit caps per transaction depend on your payment provider; DANA and OVO typically allow Rp 10,000,000 per transaction.

Email [email protected] with your bet ID, game name and what went wrong. Include a screenshot if possible. We review all disputes within 48 hours using our game logs and our provider's records. We'll respond with a decision and any correction to your balance.

Yes. Contact support or go to Account Settings → Close Account. Your current balance is available for withdrawal before or after closure. Closed accounts cannot log in, but your data is retained for 180 days per our terms in case of a later dispute.

No. We never store your payment app credentials. When you deposit, you authenticate directly with your payment provider, not with us. We receive only a confirmation that your deposit succeeded. Your payment security depends on your app's own password and security settings.